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NEW YORK, NY—(PrimeZone)—August 11, 2004

Murray, Frank & Sailer LLP announces that it a class action complaint has been filed in the Northern District of California against Netflix, Inc. ("Netflix") (Nasdaq: NFLX) for alleged acts in violation of U.S. securities fraud laws.

The complaint alleges that, between October 1, 2003, and July 15, 2004 (the Class Period), Netflix and its CEO Reed Hastings, CFO Barry McCarthy and Chief Marketing Officer Leslie Kilgore failed to disclose the number of subscriber cancellations being suffered by the Company, even as they repeatedly touted the large number of new subscribers being added to the Company's subscriber base.

The complaint further alleges that they also consistently understated the Company's churn rate (the percentage of its subscribers that cancelled per month). Netflix achieved this by using an improper calculation of the rate that produced an artificially low churn rate in quarters in which the Company was adding substantial numbers of new subscribers.

The standard definition of churn rate (and the definition used by other publicly-traded companies that report churn rate such as Sprint and Nextel Partners) is "the percentage of participants who discontinue their use of a service divided by the average number of total participants during a given period of time." Netflix instead divided canceling subscribers by subscribers at the beginning of the period plus subscriber additions.

Because beginning subscribers plus new subscribers were consistently a larger number than average subscribers throughout the Class Period, the Company reported an artificially low churn rate throughout the Class Period by erasing the effect that canceling subscribers had on average subscribers during each period.

Moreover, it is alleged that the Company repeatedly made statements throughout the Class Period that its churn rate was declining to "record lows," when in fact in some of these quarters its churn rate was markedly rising. For example, in the third quarter of 2003, Netflix claimed that its churn rate had reached a new record low of 5.2% when in fact its churn rate had risen from 7% to 7.7% during the quarter.

Disclosure of actual subscriber cancellations and the actual churn rate was critically important for investors analyzing the Company's prospects and the potential of its business model. The Company spends approximately $35 in marketing expense to acquire each new subscriber. Had investors known that the Company was being forced continuously to replenish its subscriber base through additional marketing expenditures; it would have called into question the potential long-term profitability of the Company and the viability of its business model. In other words, the Company's artificially low claimed churn rate obscured the fact that it was not retaining many subscribers long enough to break even on them.

The truth came to light when, after the market closed on July 15, 2004, the Company issued an earnings release which, for the first time, disclosed the number of subscriber cancellations during previous quarters. Specifically, the press release stated that, while the Company had added 537,000 new subscribers during the second quarter, it had suffered 422,000 subscriber cancellations, meaning 72% of the Company's 583,000 new subscribers in the second quarter of 2004 had merely replaced subscribers who had cancelled. The release also showed that 41% of the Company's 760,000 new subscribers in the second quarter had merely replaced subscribers who had cancelled, and 71% of the Company's 327,000 new subscribers in the second quarter of 2003 had merely replaced subscribers who had cancelled.

In response, Netflix shares declined from $32 per share to $20 per share over the next two days, a decline of 38%. During the Class Period, the shares had traded as high as $39.77 per share, during which period Hastings, McCarthy and Kilgore sold approximately $13 million in Netflix shares.

Netflix, Inc. is an online movie rental subscription service in the United States, providing more than 2 million subscribers access to a library of movies, television and other filmed entertainment titles. For the standard subscription plan, subscribers can rent as many DVDs as they want, with three movies out at a time, and keep them for as long as they like. There are no due dates and no late fees. Subscribers select titles at the Company's Netflix Website receive them on DVD by first-class mail and return them to Netflix at their convenience using prepaid mailers. Netflix also provides information on DVD movies, including critic reviews, member reviews, online trailers, ratings and personalized movie recommendations.

Murray, Frank & Sailer LLP and its predecessor firms have devoted its practice to shareholder class actions and complex commercial litigation for more than thirty years and have recovered hundreds of millions of dollars for shareholders in class actions throughout the United States.

If you purchased or acquired the common stock of Netflix, Inc. between October 1, 2003, and July 15, 2004, inclusive, and sustained damages, you may, no later than September 20, 2004, move the Court to serve as lead plaintiff of the class. Shareholders outside the United States may also join the action, regardless of where they live or which exchange was used to purchase the securities. To serve as lead plaintiff, however, you must meet certain legal requirements. You can join this class action online at If you would like to discuss this action, this announcement, or your rights and interests, please contact plaintiff’s counsel Eric J. Belfi or Aaron D. Patton of Murray, Frank & Sailer LLP.


Eric J. Belfi
Aaron Patton
(800) 497-8076
(212) 682-1818
Fax: (212) 682-1892
Email: [email protected]

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